ICT System Administration

Wolkite University ICT System Administration Team is responsible for ensuring that an organization’s IT infrastructure, systems, and services operate reliably, securely, and efficiently. Their work spans technical operations, security management, user support, and strategic IT planning.

Core Roles within an ICT System Administration Team

1.     System/ Server Administration

• Manages servers (Windows/Linux)
• Installs, configures, and updates operating systems
• Manages Active Directory / Domain Services
• Handles user account creation and access control
• Monitors system performance and uptime
• Ensures network security and segmentation
• Monitors bandwidth usage and network performance

2.     Cybersecurity Administration

• Monitors security threats and incidents
• Patch management and updates
• Antivirus, firewall , IDS/IPS systems and endpoint protection
• Log monitoring and auditing
• Backup and disaster recovery planning

3.     Infrastructure Management

• Server installation and configuration
• Virtualization management (VMware, Hyper-V, Proxmox)
• Storage management (NAS, SAN)
• Cloud services administration (Azure, AWS, Google Cloud)
• Resource utilization monitoring

4.     User & Access Management

• Creating and managing user accounts
• Role-based access control (RBAC)
• Password policy enforcement
• Multi-factor authentication implementation
• Periodic access review

5.     Documentation & Reporting

• Maintaining system documentation
• Network diagrams and topology maps
• IT asset inventory
• Change management records
• Incident reports
• Monthly performance reports